When we installed the winch I picked up at the Jeep Bantam Festival, we made a mistake and cross threaded the nut on the ground lug of the winch. I called Smittybilt to buy a replacement and they told me they don’t sell that by itself, but that they would send something out to me. I was also having an issue with the wireless module where the winch would activate by itself. A few weeks later, a really heavy package gets delivered to my house.
Smittybilt sent me an entire new winch! Although they did send me a winch with wire rope instead of synthetic. I had to de-spool all of that wire – which is VERY heavy – and spool on my synthetic. Say what you want about Smittybilt, but they did right by me.